Shipping for new orders:
All orders placed through blackrabbitservice.com over $49 will ship free.
Parts and smallwares returns:
Parts and smallwares orders may be returned unused and in original packaging within 30 days of ordering for a full refund. Customer will be responsible for the cost of shipping. Click here to start a parts return.
Equipment Returns:
Equipment returns can only be made within 10 days of receipt. Heavy freight such as espresso machines and large brewers which require palletization must be returned in unused condition and in original packaging. All equipment returns will have a 15% restocking fee as well as a flat fee of $350 to cover return freight shipping. Custom orders may not be cancelled or returned. Click here to start an equipment return.