Accessibility Statement (Black Rabbit Service Co.)
Last Updated: April 2026
Black Rabbit Service Co. is committed to making our website accessible and usable for all customers, including individuals with disabilities. We believe everyone should be able to access the information, products, and services we offer—whether you are purchasing equipment, requesting service, or planning your cafe buildout.
Our Commitment to Accessibility
We are actively working to improve the accessibility of our website and aim to conform as closely as possible to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.
Accessibility is an ongoing process, and we continuously evaluate and improve our site to better serve all users.
Measures We Take
To support accessibility, Black Rabbit Service Co. has implemented the following practices:
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Structured, consistent navigation to improve usability
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Use of headings and semantic HTML to support screen readers
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Text alternatives for meaningful images where applicable
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Keyboard-friendly navigation where possible
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Ongoing review of product pages, collections, and service forms
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Continuous updates as part of our website maintenance and improvements
Our website is built on the Shopify platform using a modern theme framework, and we strive to follow accessibility best practices within that environment.
Ecommerce & Service Accessibility
As a provider of commercial coffee equipment and service solutions, we recognize that accessibility extends beyond content:
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We aim to make product information, specifications, and resources accessible
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We provide assistance for customers who need help placing orders
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We offer direct support for service requests, consultations, and equipment inquiries
If you are unable to access any part of our website, we will work with you to provide the information or complete your request through an alternative method.
Third-Party Content
Our website may include third-party tools or integrations (such as Shopify apps, embedded forms, or financing tools). While we strive to partner with providers who prioritize accessibility, we cannot guarantee full accessibility of third-party content.
Ongoing Improvements
We are committed to ongoing accessibility improvements and periodically review our website to identify and address potential barriers.
This includes:
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Reviewing new content and product listings
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Evaluating user experience across devices
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Making updates based on feedback and best practices
Need Assistance?
If you experience difficulty accessing any part of our website, need help placing an order, or require assistance with product or service information, please contact us:
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📧 Email: info@blackrabbitservice.com
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📞 Phone: 800-436-9616
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🕒 Business Hours: M-F 9am-5pm PST
We take accessibility concerns seriously and will do our best to respond promptly and provide a solution that meets your needs.
Feedback
We welcome your feedback on the accessibility of our website. If you encounter any barriers or have suggestions for improvement, please let us know. Your input helps us improve the experience for all customers.